Benjamin Franklin once said, “In this world, nothing can be said to be certain, except death and taxes.” We would like to have a third item to his list: anger. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.

This Anger Management Course will help teach participants how to identify anger triggers and what to do to stop the anger cycle.

You will learn to:

• Understand anger dynamics in terms of the anger cycle and the fight and flight theory
• Know common anger myths and their factual refutations.
• Know the helpful and unhelpful ways of dealing with anger.
• Know techniques in controlling anger, particular reading anger warning signs, using coping thoughts, exercising relaxation techniques and blowing off steam.
• Understand the difference between objective and subjective language.
• Know tips in identifying the problem.
• Express a feeling or position using I-messages.
• Know skills and techniques in making a disagreement constructive, including effective negotiation and solution-building.
• Reflect on one’s hot buttons and personal anger dynamics.
• Know alter, avoid and accept ways of responding to an anger-provoking situation.
• Understand the energy curve and how it can help in responding to someone else’s anger.
• Learn and practice de-escalation techniques.
• Gain an integrated view of anger management and how it can be best practiced.

• Pre-Assignment (to get participants thinking about their anger management behaviors and where they need to improve).
• Comprehensive CD Study Guide
• Training Quizzes and Exercises
• Quick Reference Materials
• Case Scenarios, as appropriate for course
• Recommended Reading
• 90-day follow-up (Q&A and Return on Investment (ROI) guidance and assistance
• Certification of Course Completion

Anger Management Course Outline:

Module One: Getting Started Icebreaker Ground rules The parking lot Workshop objectives Action plans and evaluation forms Module Two: Understanding Anger The Cycle of Anger Understanding Fight or Flight Common Myths About Anger Module Three: Do's and Don'ts Unhelpful Ways of Dealing with Anger Helpful Ways of Dealing with Anger Module Four: Gaining Control A Word of Warning Using Coping Thoughts Using Relaxation Techniques Blowing off Some Steam Module Five: Separate the People from the Problem Objective vs. Subjective Language Identifying the Problem Using 'I' Messages Module Six: Working on the Problem Using Constructive Disagreement Negotiation Tips Building Consensus Identifying Solutions

Module Seven: Solving the Problem Choosing a Solution Making a Plan Getting it Done Module Eight: A Personal Plan Understanding Hot Buttons Identifying Your Hot Buttons A Personal Anger Log Module Nine: The Triple A Approach Alter Avoid Accept Module Ten: Dealing with Angry People Understanding the Energy Curve De-Escalation Techniques Module Eleven: Pulling it All Together Process Overview Putting it Into Action Module Twelve: Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations