Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives.

This Change Management Course will give leaders the tools to implement changes more smoothly and to have those changes better accepted. Also, this course will give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

You will learn to:

• List the steps necessary for preparing a change strategy and building support for the change
• Describe the WIFM – the individual motivators for change
• Relate the five dimensions of the ADKAR model for understanding change on an individual level
• Use needed components to develop a change management and communications plans, and to list implementation strategies
• Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
• Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits
• Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies
• Use strategies for aligning people with a change, appealing to emotions and facts
• Describe the importance of resiliency in the context of change, and employ strategies the change leader and individual change participant can use to foster resiliency
• Explain the importance of flexibility in the context of change, and demonstrate methods the change leader and individual change participant can use to promote flexibility

Workshop Materials

• Comprehensive Participant Workbook
• Quick Reference Material
• Certificate of Completion

Change Management Course Outline: