Module One: Getting Started

• Icebreaker
• Ground Rules
• The Parking Lot
• Workshop objectives
• Action plans and evaluation forms

Module Two: The Big Picture

• What is Communication?
• How Do We Communicate?

Module Three: Basic Verbal Communication Skills

• Varying the Pitch of Your Voice
• Using Tone to Your Advantage
• Monitoring Your Speed

Module Four: Advanced Verbal Communication Skills

• Speaking Like a STAR

Module Five: Non-Verbal Communication Skills

• Body Language
• The Meaning of Gestures

Module Six: More on Listening

• A Word from President Roosevelt
• Being an Active Listener
• The Signals You Send to Others

Module Seven: Asking Good Questions

• Open Questions
• Closed Questions
• Probing Questions

Module Eight: Using Appreciative Inquiry

• The Four Stages
• The Purpose of AI
• Examples and Case Studies

Module Nine: Bringing People to Your Side

• A Dash of Emotion
• Plenty of Facts
• Bringing it All Together

Module Ten: Making Small Talk

• Level One: General Topics
• Level Two: Sharing Your Ideas and Thoughts
• Level Three: Sharing Your Experiences

Module Eleven: Overcoming Common Barriers

• Language Differences
• Cultural Differences
• Different Place, Same Time

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations