Customer Service Excellence

Each and every one of us serves customers, whether we realize it or not. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. Whether you’re on the front lines serving the people who buy your products or inside the organization serving employees and keeping the company running, you’re in the customer service business.

This Customer Service Excellence Course will help you look at all types of customers and determine how you can better serve them, and improve yourself and your organization in the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Course Objective:

This Customer Service Excellence course will give participants the tools to:

• Understand and express what customer service means in relation to all your customers, both internal and external
• Recognize how your attitude affects customer service
• Identify your customers’ needs
• Use outstanding customer service to generate return business
• Build good will through in-person customer service
• Provide outstanding customer service over the phone
• Connect with customers through online tools
• Deal with difficult customers

Course Materials and Services Include:

• Self-paced Learning – 24/7
• Instructor Interaction via Email
• Pre-Test and Post-Test
• Comprehensive Study Guide
• Training Exercises and Quizzes
• Quick Reference Materials
• Case Scenarios, as appropriate for course
• Recommended Reading
• 90-day follow-up (Questions & Answers (Q&As) and Return on Investment (ROI) guidance and assistance
• Certificate of Course Completion (Upon completion with a Post-Test passing score of 70, and above)

Course Length – on-line:

The online course is self-paced. The trainee can spend as much time as desired on each slide and can stop and start the training at will.

Estimated course training time: 6 hours.

(Time estimate considers time estimated for trainee to complete interactive training exercises.

Onsite training is available for this course.

Customer Service Excellence Course eLearning: