Emotional Intelligence

Name: Emotional Intelligence
SKU: LE-EQ
Price: 395.0 USD
Availability: InStock

Store/Leadership Excellence

SKU LE-EQ

$395.00

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Product Details

Emotional Intelligence

Emotional Intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concept of Emotional Intelligence has been around since at least the 1900's, but the term was first introduced by Wayne Payne in 1985.

As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn't until the publication of Daniel Goleman's best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media

The Emotional Intelligence Course gives you the tools you need to be emotionally intelligent in your workplace and in your personal life. A person with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. Persons with emotional intelligence also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading, and in resolving employee and customer complaints.

You will learn to:

Define and practice self management, self awareness, self regulation, self motivation and empathy.
Understand, use and manage your emotions.
Verbally communicate with others.
Successfully communicate with others in a non-verbal manner.
Identify the benefits of emotional intelligence.
Relate emotional intelligence to the workplace.
Balance optimism and pessimism.
Effectively impact others.

Workshop Materials

Comprehensive Participant Workbook
Quick Reference Material
Certificate of Completion

Emotional Intelligence Course Outline:

Module One: Getting Started

Icebreaker
Ground Rules
The Parking Lot
Workshop Objectives
Action Plans And Evaluation forms

Module Two: What is Emotional Intelligence

Self Management
Self Awareness
Self Regulation
Self Motivation
Empathy

Module Three: Four skills in emotional intelligence

How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Understand Emotional Meanings
Manage Emotions

Module Four: Verbal Communication Skills

Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity

Module Five: Non-Verbal Communication Skills

Body Language
The Signals You Send to Others
It's Not What You Say, It's How You Say It

Module Six: Social Management and Responsibility

Benefits of Emotional Intelligence
Articulate your Emotions Using Language.

Module Seven: Tools to Regulate Your Emotions

Seeing the Other Side
Self Management and Self Awareness
Giving in Without Giving Up

Module Eight: Gaining Control

Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together

Module Nine: Business Practices (I)

Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively

Module Ten: Business Practices (II)

Optimism
Pessimism
The Balance Between Optimism & Pessimism

Module Eleven: Making an Impact

Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive

Module Twelve: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

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Emotional Intelligence

Store/Leadership Excellence