Interpersonal Skills

Name: Interpersonal Skills
SKU: ED-IS
Price: 395.0 USD
Availability: InStock

Store/Employee Development

SKU ED-IS

$395.00

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Product Details

Interpersonal Skills

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered.

This Interpersonal Skills course workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

You will learn to:

Understand the difference between hearing and listening
Know some ways to improve the verbal skills of asking questions and communicating with power.
Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
Identify ways of creating a powerful introduction, remembering names and managing situations when you’ve forgotten someone’s name.
Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.
Understand how the use of facts and emotions can help bring people to your side.
Identify ways of sharing one’s opinions constructively.
Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
Learn tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive.

Workshop Materials

Comprehensive Participant Workbook
Quick Reference Material
Certificate of Completion

Interpersonal Skills Course Outline:

Module One: Getting Started

Icebreaker
Ground Rules
The Parking Lot
Workshop objectives
Action plans and evaluation forms

Module Two: Verbal Communication Skills

Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Communicating with Power

Module Three: Non-Verbal Communication Skills

Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It

Module Four: Making Small Talk and Moving Beyond

The Four Levels of Conversation

Module Five: Moving the Conversation Along

Asking for Examples
Using Repetition
Using Summary Questions
Asking for Clarity and Completeness

Module Six: Remembering Names

Creating a Powerful Introduction
Using Mnemonics
Uh-Oh…I’ve Forgotten Your Name

Module Seven: Influencing Skills

Seeing the Other Side
Building a Bridge
Giving In Without Giving Up

Module Eight: Bringing People to Your Side

A Dash of Emotion
Plenty of Facts
Bringing It All Together

Module Nine: Sharing Your Opinion

Using I-Messages
Disagreeing Constructively
Building Consensus

Module Ten: Negotiation Basics

Preparation
Opening
Bargaining
Closing

Module Eleven: Making An Impact

Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive

Module Twelve: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

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Interpersonal Skills

Store/Employee Development