• Develop a 360 degree view of Six Sigma and how it can be implemented in any organization.
• Identify the fundamentals of lean manufacturing, lean enterprise and lean principles.
• Describe the key dimensions of quality – product features and freedom from deficiencies
• Develop attributes and value according to the Kano Model
• Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers.
• Describe what is required to regulate a process
• Give examples of how poor quality affects operating expenses in the areas of appraisal/inspection costs, internal failure costs and external failure costs
• Using basic techniques such as DMAIC and how to identify Six Sigma Projects
• Use specific criteria to evaluate a project
• Discover root causes of a problem
• Design and install new controls to hold the gains and to prevent the problem from returning.

Course Materials and Services Include:

• Self-paced Learning – 24/7
• Pre-Test and Post-Test
• Comprehensive Study Guide
• Training Exercises and Quizzes
• Quick Reference Materials
• Certificate of Course Completion (Upon completion with a Post-Test passing score of 70, and above)
• Instructor Interaction via Email

Course Length – on-line:

The online course is self-paced. The trainee can spend as much time as desired on each slide and can stop and start the training at will.

Estimated course training time: 6 hours.

(Time estimate considers time estimate for trainee to complete interactive training exercises.

Classroom training is available for this course.

Lean Six Sigma Course Outline: