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Supervising Others

Supervising Others

Store/eLearning
SKU SKU ED-SO-eL
$195.00
1
Product Details

Supervising Others

Good management consists in showing average people how to do the work of superior people. – John D. Rockefeller

Trained and professional supervisors are the back bone of an organization. Their behavior shapes its internal and external character impacting the success of financial and program delivery operations Today's era of highly competitive and rapidly changing environment requires dramatic changes in the way we supervise people.

Supervising is a tough job between managing time and projects, delegating, solving problems, helping others, performance management, setting goals, providing feedback, resolving conflict, administering discipline, etc. Your day can turn overwhelming before you know it.

Whether your team is new or you have been leading, managing and supervising for years, now is the time to achieve new heights and levels of success with our practical principals and tried-and-true techniques, strategies and “how-to’s” for success.

The Supervising Others Training Course will provide new tools to improve your skills, confidence and management abilities. The course will also help people who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority.

The Supervising Others course is uniquely designed to give participant the tools to achieve the following goals:

  • Transition from employee to supervisor
  • Set Expectations
  • Understand organization Ethics
  • Set self-directed Cascading and SMART Goals
  • Help your Team set Goals
  • Assign work and Delegate appropriately
  • Manage Time more efficiently
  • Provide appropriate staff Feedback and Performance Appraisals
  • Understand effective Team Building techniques
  • Assist team in Resolving Conflicts
  • Understand how to Manage effectively in particular situations

Credit: Certificate Of Completion

Your Tuition Covers:

  • Expert Instructor
  • Comprehensive Study Guide
  • Pre Test and Post Test
  • Training exercises and Quizzes
  • Quick Reference Materials
  • Case Scenarios, as appropriate for course
  • Recommended Reading
  • Certificate of Course Completion
  • Self-paced learning – 24/7
  • Instructor Interaction during the training

Supervising Others Course Outline:

Module One: Getting Started

  • Icebreaker
  • Ground Rules
  • The Parking Lot
  • Pre-Assignment Review
  • Workshop Objectives
  • Action Plans And Evaluation Forms


Module Two: Setting Expectations

  • Defining the Requirements
  • Identifying Opportunities for Improvement and Growth
  • Setting Verbal Expectations
  • Putting Expectations in Writing


Module Three: Setting Goals

  • Understanding Cascading Goals
  • The SMART Way
  • Helping Others Set Goals


Module Four: Assigning Work

  • General Principles
  • The Dictatorial Approach
  • The Apple-Picking Approach
  • The Collaborative Approach


Module Five: Degrees of Delegation

  • Level One: Complete Supervision
  • Level Two: Partial Supervision
  • Level Three: Complete Independence


Module Six: Implementing Delegation

  • Deciding to Delegate
  • To Whom Should You Delegate?
  • Providing Instructions
  • Monitoring the Results
  • Troubleshooting Delegation

Module Seven: Providing Feedback

  • Characteristics of Good Feedback
  • Feedback Delivery Tools
  • Informal Feedback
  • Formal Feedback

Module Eight: Managing Your Time

  • The 80/20 Rule
  • Prioritizing with the Urgent-Important Matrix
  • Using a Productivity Journal
  • Using Routines and Rituals to Simplify Your Workday


Module Nine: Resolving Conflict

  • Using a Conflict Resolution Process
  • Maintaining Fairness
  • Seeking Help from Within the Team
  • Seeking Help from Outside the Team


Module Ten: Tips for Special Situations

  • What to Do If You’ve Been Promoted from within the Team
  • What to Do If You’re Leading a Brand New Team
  • What to Do if You’re Taking on an Established Team


Module Eleven: A Survival Guide for the New Supervisor

  • Ask the Right Questions of the Right People
  • Go to Gemba
  • Keep Learning!


Module Twelve: Wrapping Up

  • Words from the Wise
  • Your Notebook
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Course Length – on-line:

The online course is self-paced. The trainee can spend as much time as desired on each slide and can stop and start the training at will.

Estimated course training time: 6 hours.(Time estimate considers time estimated for trainee to complete interactive training exercises.

Onsite training is available for this course.

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